Skip to main content

Volunteer Income Tax Assistance

The 2024 tax filing season is here. Online scheduling for VITA and FSA appointments is available now! Appointments begin on 2/6/24. For questions, please contact Katherine Gamble at 541.864.5092. For assistance in Spanish, please contact Dalia Silva-Moore at 541.773.5339.


Free Income Tax Assistance Programs

United Way offers two in-person options for our FREE tax preparation programs: Volunteer assisted or Self-service. Income limits apply. Language support available for Spanish speakers.


Volunteer Income Tax Assistance (VITA) – Let one of our IRS-certified volunteers prepare your taxes for you. VITA provides free basic income tax preparation services with electronic filing. Available for those who made $55,000 or less in 2023. 


Facilitated Self Assistance (FSA) – Do you feel confident in preparing and filing your own taxes? FSA provides taxpayers access to a workspace, computer, printer, and easy-to-use tax preparation software (TurboTax). The onsite facilitator pays the fees for your filing. Available for those who made $100,000 or less in 2023. 


When: February 6 – April 11, 2024. By appointment only. No drop-ins.

  • Tuesdays – 3:45pm – 7:00pm
  • Wednesdays – 12:45pm – 5:00pm
  • Thursdays – 3:45pm – 7:00pm (Spanish interpretation available)

Where: Teresa McCormick Center, 2600 S. Pacific Hwy, Medford, OR 97501

Enter the Harry & David campus at that entrance. Drive over the railroad tracks. Look for two large white tents to the left and follow the TMAC signs around the building.

To schedule your VITA or FSA appointment:

  1. Go to the website.
  2. Look for “FREE TAX HELP” in bold on the page, then click on the VITA/FSA logo or the orange “VITA” link.
  3. Click link to the left (either VITA or FSA)
  4. Select tax appointment (this will give you the option to choose English or Spanish)
  5. Select date and time for preferred appointment.
  6. Click on the green button that says,  “book it”.
  7. Fill in the provided boxed with name, last name, phone number and email etc.
  8. In the “SMS appointment reminder preference” add cell phone number to receive text messages for your tax appointment. (optional)

La temporada de los impuestos 2024 esta aquí. La programación de citas en línea ya esta disponible! Las citas comienzan el 2/6/2024. Para preguntas, por favor contacte a Katherine Gamble 541-864-5092. Para asistencia en español, por favor contacte a Dalia Silva-Moore 541-773-5339.


Programas para asistencia gratis para preparación de impuestos

United Way del Condado de Jackson ofrece dos programas en persona para preparación de impuestos GRATIS. Asistencia voluntaria o autoservicio. Se aplican limites de ingresos. Hay personas que hablan español.


Asistencia Gratis para preparación de impuestos (VITA) – deje que uno(a) de nuestro(a)s preparadore(a)s certificados por el IRS le ayude con sus impuestos. VITA ayuda con servicios básicos gratuitos para presentar electrónicamente sus impuestos. Disponible para gente que hizo $55,000 o menos en el ano 2023.


Ayuda auto facilitada (FSA) – tiene la confidencia para preparar y electrónicamente presentar su declaración de impuestos federales y estatales? FSA le da acceso a la gente presentado sus impuestos un espacio de trabajo con computadora, impresora, y programa de preparación de impuestos (Turbo Tax) La facilitadora en el sitio pagara las tarifas de su presentación. Este servicio esta disponible a la gente que hizo mas de 100,000 o menos en 2023.


Cuando: El 6 de Febrero – el 11 de abril. No aceptamos a personas sin citas.

  • Martes – 3:45pm – 7:00pm
  • Miércoles – 12:45pm- 5:00pm
  • Jueves – 3:45pm – 7:00pm (alguien que habla español o interprete estará disponible)

Donde: Teresa McCormick Center, 2600 S. Pacific Hwy, Medford, OR 97501

Entre el campus de Harry and David y maneje pasando las vías del tren, busque a dos carpas blancas a la izquierda y sigua las señales que dicen TMAC atrás del edificio.

Para hacer su cita en línea:

  1. Vaya a la pagina
  2. Busque el deletreo que dice FREE TAX HELP en la página, y haga clic en el deletreo que dice VITA en color anaranjado.
  3. Haga clic en el botón anaranjado que dice VITA o FSA a la izquierda de la pantalla. Lo(a) llevara a la página para hacer su cita.
  4. Lo(a) llevara a escoger el idioma que prefiere (inglés o español)
  5. Después a escoger el día y tiempo disponible para su cita
  6. Haga clic en el botón verde que dice “book it”
  7. Ponga su nombre, apellidó, correo electrónico y número de teléfono
  8. Donde dice “select SMS appointment reminder preference” ponga su número de teléfono para que reciba mensajes de recuerdo para su cita (opcional)

Assistance for Taxpayers of Any Income

MyFreeTaxes helps people file their federal and state taxes for free, and it’s brought to you by United Way.


MyFreeTaxes is a free, safe and easy way for individuals and households of any income to file their own simple federal and state taxes online for free. It is the only free, national, online tax filing product offered by a nonprofit. MyFreeTaxes provides more forms than any other free product on the market.

MyFreeTaxes connects users to one of two self-preparation software options based on their income. In addition, for users who need more support filing their return, MyFreeTaxes can connect you to a virtual VITA service.

Start by clicking on the logo at left.

United Way fights for the financial stability
of every person in every community.

Through VITA, FSA, and MyFreeTaxes, we give people financial education and tools to build a solid foundation
that improves their lives and the lives of their children.

Volunteer Income Tax Assistance (VITA) creates access to the single most effective, efficient national anti-poverty program in existence — the earned income tax credit (EITC) for working people. And VITA volunteers make sure people get all the credits they have earned.

For millions of Americans, tax refunds and credits are essential to their financial stability and success. The single biggest cash payment that low-to moderate-income individuals or families receive is often their annual tax refund. As a result, tax time is a critical financial inflection point, that when used strategically, can positively impact a family’s financial future. This results in thriving communities where everyone has more opportunity to succeed.

Amy, a college student and single mom works hard to make ends meet for herself and her little boy. “He’s my everything – I’d do anything for him”.

When Amy had her taxes prepared at her local United Way Volunteer Income Tax Assistance (VITA) site, she learned that she qualified for the Earned Income Tax Credit (EITC). Amy says she’ll use her EITC “to pay off debt, to buy new clothing, to put food on the table…little boys grow very fast! It’s important for him to see we can reach our goals, no matter what’s in front of us.”

VITA helps millions of workers like Amy keep more of what they earn to pay for things like reliable transportation to get to work, housing, and food.

Ready to find out more about how you can help your community?